Refund policy

Return & Refund Policy

Last Updated: 12/3/2025

Thank you for shopping at Dirty Wix. Please read this policy carefully before making a purchase. Due to the intimate nature of many of our products, we have strict policies in place for health, hygiene, and safety, in compliance with Canadian consumer protection standards.

1. General Policy

We offer refunds or store credit within 7 days of the delivery date, only if the item is unopened, in its original sealed packaging, and in pristine, resalable condition. All returns require prior authorization. Please contact us to initiate a return.

2. Strict Hygiene Policy: Non-Returnable Intimate Goods (Final Sale)

In accordance with Canadian health and safety regulations, and to ensure the safety and privacy of all our customers, the following items are considered FINAL SALE and are not eligible for return, refund, or exchange under any circumstances once the original packaging seal is broken:

· All intimate toys, wellness products, and apparatuses.
· All lingerie, underwear, bodysuits, and intimate apparel.
· Any other product where the original seal or hygiene barrier (e.g., plastic film, sealed bag) has been removed or tampered with.

This policy is absolute and non-negotiable for health protection.

3. Manufacturer Defects & Damaged Items

We stand behind the quality of our products. If you receive an item that is defective, damaged during shipment, or not working, you must contact us within 48 hours of delivery with details and photos.

· We will provide a Return Merchandise Authorization (RMA) number and instructions.
· Refunds, repairs, or replacements are issued solely at our discretion after a thorough inspection of the returned item. We may offer a repair, replacement, store credit, or refund.
· For defective electronics, all original accessories must be returned.

4. Policy for Candles & One-of-a-Kind Items

· Damaged in Shipment: If your candle arrives broken or damaged, please send a photo within 24 hours. Depending on availability, we will issue a store credit or a replacement. Please note that one-of-a-kind or limited-run candles may only be eligible for store credit, as an identical replacement may not be possible.
· Cash Candles (Specific Clause): If you return a cash candle for any authorized reason (e.g., defect), any cash or prize found within the candle must be returned with the product. If the cash/prize is not included, you will receive a replacement candle without any cash or prize inside. Cash and prizes are only awarded to the final purchaser who uses the product.

5. Clearance & Sale Items

All clearance items are final sale. This will be clearly noted in the product description on the listing page. No returns or refunds are accepted on clearance items.

6. Return Shipping, Process & Refusal of Returns

· Customers are responsible for the cost of return shipping unless the return is due to our error or a verified defective/damaged item.
· We recommend using a trackable and insured shipping service. We are not responsible for items lost or damaged in return transit.
· We reserve the right to refuse any return that does not meet the conditions outlined above, appears used, is missing parts, or is returned after the communication window without authorization.
· All returns must be sent to our designated address with the provided RMA number clearly marked on the package. Returns sent without an RMA will not be accepted.

7. Refund Timeline, Method & Special Cases

· Once your authorized return is received and inspected, we will notify you of the approval status.
· If approved, refunds will be processed to the original method of payment within 5-10 business days. Store credits are issued immediately.
· Gifts: If the item was purchased as a gift, any refund will be issued to the original purchaser.
· Partial Returns: For orders with multiple items, partial returns may be accepted, and refunds will be prorated accordingly.
· Original shipping fees are non-refundable.

8. Exchanges & Store Credit

We only replace items if they are defective or damaged (for non-intimate goods). For eligible apparel (e.g., robes, loungewear), we may facilitate an exchange for size/color if available, or more commonly, issue store credit.

9. Policy Updates & Contact Information

We reserve the right to update this Return and Refund Policy at any time. The policy in effect at the time of your purchase will apply to your order.

10. Update to Include Digital Products : 

ALL DIGITAL PRODUCTS ARE FINAL SALE.

Because digital content is delivered instantly and cannot be “returned,” we do not offer refunds, exchanges, or cancellations on:

  • E-books
  • Digital downloads
  • PDF files
  • Online courses
  • Templates or guides
  • Any other digital content once access or delivery has been provided

If you experience a technical issue accessing your digital product, contact us and we will ensure you receive access.

To Start a Return:
Email us at Dirtywix@gmail.com with your order number and reason for return. Do not ship anything back without an RMA number. We will respond with instructions within 2 business days.

For any questions, contact us at: Dirtywix@gmail.com